Information Surrounding Updated Travel Advisory

The Ministry of Foreign Affairs and Trade now advise all New Zealanders to avoid all non-essential travel overseas due to the outbreak of COVID-19, associated health risks and travel restrictions.

Although individual destination pages on SafeTravel may not display an ‘avoid non-essential travel’ advice level, New Zealanders should carefully consider their need to travel overseas at this time and defer any non-essential travel. This advice applies to all overseas destinations. If you choose to travel despite our advice, these destination pages remain an essential of source of information on specific risks and contact information in that destination. 

From Sunday 15 March 2020 every person entering New Zealand from anywhere in the world, apart from the Pacific, will be required to self-isolate for 14 days and register with Healthline (0800 358 5453). These measures are temporary and will be reviewed after a period of 16 days on 31 March 2020.

For more information go to: https://safetravel.govt.nz/covid-19-coronavirus#overlay-context=covid-19-coronavirus

Booking Change and Credit Requests

We understand the current situation is causing uncertainty and therefore have currently input the following policy surrounding novel coronavirus (COVID-19).
For cancellation requests received from 09:00 am on 16 March 2020 customers have the option to rebook or retain its value in credit.

The following travel criteria must apply for a customer to be eligible:

Hotel & Package Bookings

  • Travel Dates must be: 16 March 2020 to 30 June 2020;
  • Revised/alternative travel date must be booked on or before 31 December 2020 and is subject to availability;
  • Customers are subjected to pay for any price difference if the revised/alternative travel date is higher than the original booking;
  • Any cancellation fees charged by suppliers and hotels must be paid, however we will try our best to negotiate these;
  • If you do not wish to retrain a credit, the initial deposit will be lost, however all additional HIS cancellations fees are waived.

Japan Rail Pass

  • Cancellation fees waived for exchange vouchers issued for travel dates: 16 March 2020 to 30 of April 2020;
  • For exchange vouchers issued for travel outside of the above dates, standard cancellation fees apply.

The above policies are only valid until 30 April 2020, to which at this time we will review accordingly.

If you are a wholesale agent with a client booking please contact the reservations team on 0800-999-552 to discuss your clients options. 

Current Places of Interest & Attraction Closures

Please note as of 13:30 pm (AEST) on the 16th of March 2020, the following places of interests or attractions have announced closures.

TOKYO

  • Tokyo Disneyland and Tokyo DisneySea: 29 February 2020 - Beginning of April
  • Ghibli Museum: 25 February 2020 - 28 April 2020
  • TeamLab Borderless: 29 February 2020 until further notice
  • TeamLab Planets: 29 February 2020 - 22 March 2020
  • Sanrio Purioland: 22 February 2020 - 20 March 2020
  • Observatories at Tokyo Metropolitan Building: 27 February 2020 - 31 March 2020
  • Miraikan - The National Museum of Emerging Science and Innovation: 28 February 2020 - 17 March 2020
  • National Museum of Nature and Science: 29 February 2020 - 16 March 2020
  • National Theatre, Engei Hall, Noh Theatre, and Bunraku Theatre: 28 February 2020 - 15 March 2020
  • Maxell Aqua Park Shinagawa: 29 February 2020 – 15 March 2020
  • Yomiuri Land: 29 February 2020 – 15 March 2020
  • Tokyo Skytree: 29 February 2020 until further notice
  • Ueno Zoological Gardens: 29 February 2020 – 16 March 2020
  • Tokyo Sea Life Park: 29 February 2020 – 15 March 2020
  • Edo Tokyo Museum: 29 February 2020 – 16 March 2020

NAGOYA

  • Nagoya Castle: 29 February 2020 – 13 March 2020
  • Scmaglev and Railway Park: 29 February 2020 – 17 March 2020                  
  • Legoland: 29 February 2020 – 15 March 2020      
  • Toyota Factory Tour: 02 March 2020 – 03 April 2020                        
  • Toyota Kaikan: 02 March 2020 – 14 March 2020                 
  • Inuyama Castle: 29 February 2020 – 13 March 2020        

KANAZAWA

  • Kanazawa 21st Century Museum: 29 February 2020 – 15 March 2020
  • Kanazawa Public Museums: 29 February 2020 – 15 March 2020

OSAKA

  • Universal Studios Japan: 29 February 2020 - 22 March 2020
  • Osaka Castle: 29 February 2020 - 15 March 2020
  • National International Museum: 29 February 2020 – 15 March 2020
  • Osaka Science Museum: 29 February 2020 – 16 March 2020
  • Osaka Natural Science Museum: 29 February 2020 – 16 March 2020
  • Osaka Oriental Xeramic Museum: 29 February 2020 – 16 March 2020
  • Illusion Museum: 29 February 2020 – 16 March 2020
  • Osaka History Museum: 29 February 2020 – 16 March 2020
  • Peace Osaka: 29 February 2020 – 21 March 2020
  • Osaka Museum of Art: 29 February 2020 – 16 March 2020
  • Boat Race Suminoe: 29 February 2020 – 16 March 2020
  • Tsutenkaku: 02 March 2020 – 13 March 2020
  • Osaka Kaiyukan Aquarium: 02 March 2020 – 15 March 2020
  • Kid's Plaza: 28 February 2020 – 19 March 2020   
  • Tenpozan Market Place: 02 March 2020 – 15 March 2020              
  • Legoland Discovery Centre: 02 March 2020 – 15 March 2020     

KYOTO

  • Nijo Castle (inside Ninomaru-goten Palace): 01 March 2020 – 15 March 2020        
  • Kyoto Modern Art Museum: 29 February 2020 – 16 March 2020  
  • Kyoto Domoto Insho Museum: 29 February 2020 – 16 March 2020
  • Saga Arashiyama Bunkakan: 28 February 2020 – 16 March 2020
  • Museum of Tea: 02 March 2020 – 17 March 2020                            
  • Museum of the Culture of Kyoto: 28 February 2020 – 16 March 2020        
  • National Museum of Kyoto: 27 February 2020 – 16 March 2020   
  • Asahi Beer Oyamazaki Art Museum: 22 February 2020 until further notice
  • Kyoto Railway Museum: 29 February 2020 – 15 March 2020 

NARA        

  • Nara National Museum of Art: 28 February 2020 – 15 March 2020
  • Nara National Museum: 27 February 2020 – 15 March 2020         

HIROSHIMA

  • Hiroshima Peace Memorial Museum: 29 February 2020 - 19 March 2020
  • Hiroshima Castle: 29 February 2020 - 19 March 2020
FUKUOKA
  • Fukuoka Asia Museum: 27 February 2020 – 20 March 2020                                            
  • Fukuoka Municipal Museum: 27 February 2020 – 20 March 2020                                
  • Fukuoka Library: 27 February 2020 – 20 March 2020         
  • Fukuoka Museum of Art: 27 February 2020 – 20 March 2020                         
  • Asahi Beer Fukuoka Factory: 22 February 2020 until further notice
NAGASAKI
  • Oura Cathedral: 01 March 2020 – 15 March 2020               
  • Huis Ten Bosch: 29 February 2020 – 22 March 2020
KUMAMOTO
  • Kumamon Square: Closed until further notice      
  • Suntory Kyushu Kumamoto Factory: 29 February 2020 until further notice 
KAGOSHIMA
  • Ishin Furusato Kan: 28 February 2020 – 15 March 2020   
  • Io World Kagoshima Aquarium: 28 February 2020 – 15 March 2020           
  • Chiran village museum: 28 February 2020 – 13 March 2020

OITA

  • Harmonyland: 22 February 2020 - 12 March 2020
  • Sapporo Beer Kyushu Factory: 25 February 2020 until further notice         
  • Oita Museum: 02 March 2020 until further notice             
OKINAWA
  • Okinawa Churaumi Aquarium: 02 March 2020 – 15 March 2020
For additional destinations with closures please click here.