Rail Pass Conditions



1.  You are a Japanese national living outside Japan, under the conditions below; 
     Who is married to a non-Japanese residing in a country other than Japan. 
      a.who is qualified to live permanently in that country, or 
      b. who is married to a non-Japanese residing in a country other than Japan.
       To purchase an Exchange Order or redeem your Exchange Order for a JAPAN RAIL PASS,
       you will be required to provide proof of eligibility as described below. 
       (a). Persons meeting condition must provide written proof of the following:
       Permanent resident status
       Residence outside Japan
      (b).Persons meeting condition must provide written proof of the following:
       Residence outside Japan
       Marriage to a non-Japanese individual
       Residence of their non-Japanese spouse outside Japan 
       Even if an applicant presents electronic data or other documentation, establishing their compliance
       with conditions a) and b) above, the pass may be denied if the clerk is unable to verify that compliance.
       Similarly, applicants with dual citizenship in Japan and another country will not be able to turn in their
       Exchange Order for a PASS if they entered Japan on their Japanese passport.

Note: Persons meeting conditions a) or b) above must be required to show proof of name at the point of purchase of an Exchange Order and obtaining a JAPAN RAIL PASS. NewZealand Residents traveling on a Japanese Passport are not allowed to purchase JR East,West, Hokkaido or Sanyo-Shikoku-Kyushu RailPasses.


- We highly recommend the use of a Registered Mail (person to person).
- Travel Japan is not liable for lost or misplaced passes.
- You can pick up your Japan Rail Pass up to a day in advance. (exclude Saturday, Sunday and Public Holidays)
- Should you choose "Delivery" and your departure is during the public holiday season or within 1 week, please contact your nears.
- If you are ordering only JR East Passes, please select the Pick-up from Nearest Branch option.The passes will be emailed to you as electronic vouchers. (JR East pass only)


You must be a foreign tourist visiting Japan from abroad for sightseeing, under the entry status of "temporary visitor."
"Temporary visitor" entry status, according to Japan Immigration Law, allows a stay in Japan of 15 days or 90 days for "sightseeing, etc.". When you enter Japan for sightseeing, Immigration personnel will stamp the passport as "temporary visitor". Only clients who have a passport bearing this stamp can use a JAPAN RAIL PASS.


- The valid period of a JAPAN RAIL PASS is the consecutive 7, 14, or 21 days beginning on the date the PASS is first used.
- Within three months from the date the Exchange Order was issued, you must exchange your Exchange Order to obtain their JAPAN RAIL PASS. At that time, it is necessary to specify the date that you want to start using the PASS. It can be any date within one month from the date the PASS is received.
- Once the PASS has a starting date written on it, the date cannot be changed.


- An Exchange Order that has not been exchanged for a JAPAN RAIL PASS can be returned to our office for a refund, within one year of the date of issue. In such case refund processing fee (10% of the total price) per ticket will be charged.
- After an Exchange Order is exchanged for a JAPAN RAIL PASS, the PASS can be presented to any JAPAN RAIL PASS exchange office in Japan for a refund if this is done before the starting date of the PASS. (Ten precent of the Japanese yen price of the PASS will be charged as a handling fee.)
- Also no refund or extension of the validity period can be made in the event of a train non-operation, delay, or the like.
- For future travel. Credit card surcharge is non refundable.


Neither an order nor a pass can be reissued if lost or stolen. Please ensure its safekeeping.


The purchaser is not a Japanese citizen, and has entered Japan on a temporary visitor visa issued by the Immigration Bureau of Japan.


Three months from issue date. Please note that prices for passes usable after March 2011 may changed. In such cases, you may be asked to pay a balance even if you purchase at the current price.


  • Only the person whose name is inscribed on the face of the pass can use it.
  • The holder must carry a valid passport when using the pass.
  • The pass can be used on limited express trains of the Kyushu Railway Co., in ordinary reserved and non-reserved seating, and on ordinary trains of the Kyushu Railway Co. in the designated area for the pass. The All Kyushu Area Rail Pass can also be used for Kyushu Shinkansen Bullet trains.
  • No refund can be made even if there are no available reserved seats and the holder must use non-reserved seating.
  • If the holder travels on a Green Car, the Green Car charge will be assessed in addition to the ordinary express charge. The pass cannot be used for private compartments.
  • The pass cannot be used on sleeper trains, the Sanyo Shinkansen “bullet” train, or JR Kyushu buses.
  • The pass cannot be used for fares on connecting or other train lines not operated by Kyushu Railway Co.
  • The holder will be required to pay applicable fares incurred as a result of riding beyond the designated area for this pass.
  • No refund can be made even if there are no available reserved seats and the holder must use non-reserved seating.

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